Editor: After reading the about my co-worker, and speaking to him, I have to respond. This was a complete misunderstanding and overreaction. I knew that immediately.

I know this driver and he is held in high esteem by his peers, as well as our passengers. We do our job with great pride and our passengers are treated with the respect and dignity due to them. I appreciate the fact the writer felt she was standing up for an elderly person, but she misunderstood the situation.

I always tell my passengers that I will take their many bags (she had more than one bag), but TransLink鈥檚 policy is, you can only take what you can hold on your lap.

HandyDart drivers go above and beyond every day for their passengers, and do this with love and respect.  This is not training. This is who we are.

We鈥檙e not paid high wages, we do this job because we love our passengers. I am proud of what I do and know this driver is also. I am proud to work with him and know he always treats our passengers the same as all HandyDart drivers do, with respect.

Teri Shigley,

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