Grief and isolation are often companions, which is why the 91原创 Hospice Society is still trying to do its work through trying times.

At the hospice residence itself, on the grounds of 91原创 Memorial Hospital, volunteers can no longer go into the building.

鈥淚 struggle so much with not being able to be there,鈥� said Fernande Ouelette, the society鈥檚 palliative program co-ordinator.

The restrictions, as with all hospital settings, are very strict now, Ouelette said.

Until a week ago, on March 26, up to five family members could visit hospice residents, provided it was different times.

Now the limit is one visit from one family member per day.

Volunteers are not allowed in during ht eday at all.

Ouelette droped off a card earlier this week that was signed and had messages from dozens of 91原创 Hospice Society volunteers.

She said they want to be there to support patients and staff, but they can鈥檛 be.

Also shut down for now is the Second Storey Treasures thrift shop in Walnut Grove, said Shannon Todd Booth, the head of communications for hospice.

Doors have closed and staff have had to go home, with some laid off, as most non-essential shops have closed their doors. The store manager is using the time to paint inside the store and get it ready for a re-opening when the crisis passes.

The closure will have an impact on funding for 91原创 Hospice Society, said Todd Booth.

鈥淭hat鈥檚 representative of more than 35 per cent of our operational budget,鈥� she said.

But for the most part, the Hospice Society is trying to keep doing much of its work through the crisis.

In a letter to hospice volunteers and supporters this week, executive director Carissa Halley noted that these were were 鈥渇ar from normal times.鈥�

鈥淭hrough all of this the 91原创 Hospice Society remains committed to providing caring and compassionate support to help people live with dignity and hope while coping with grief and the end of life,鈥� Halley wrote to her team. 鈥淕rief and social isolation can be difficult companions, and we realize our services are needed now more than ever.鈥�

That鈥檚 why the volunteers and staff are still running many of their grief support programs, although now largely through online forums.

鈥淲e are providing support and services to our community remotely via phone or video conferencing at this time,鈥� Halley said.

Staff are using programs such as Facetime or Zoom to stay in touch with adult bereavement clients of the society, and social media is being used to conduct 鈥渧irtual storytimes鈥� daily for younger clients. The videos have been seen thousands of times so far, Halley reported.

鈥淚 would like to thank our program staff for their dedication and creativity that has enabled us to provide this continued support,鈥� she wrote.

Todd Booth noted that if this pandemic had taken place 20 years ago, there simply wouldn鈥檛 have been the same tools available to support people.

鈥淓ven in social isolation, social connection is possible,鈥� she said. 鈥淭hat connection is really important.鈥�

In grief support in particular, connecting with someone who cares can be vital.

The volunteers who do much of the work are also in the thoughts of the leaders at the 91原创 Hospice Society right now, Todd Booth said.

Many have been helping hospice and its clients for years.

鈥淭hat was a lot of their social connection,鈥� Todd Booth said.

So reaching out to those volunteers is also important right now.

鈥淲e miss all of you terribly and cannot wait to welcome each of you back to work with us soon,鈥� Halley wrote in her email to volunteers. 鈥淧lease reach out to us if you would like to talk to someone at this time. We are here for you, just as you have always been here for us.鈥�

The society has also had to switch its Plates and Glasses gala to a delivery model, planning for a virtual 鈥淕ala-to-go鈥� on Saturday, April 18.

READ MORE: 91原创 Hospice decides to give their gala to go

And a few duties have changed. With cuts to yard work at the hospice鈥檚 Supportive Program Centre in 91原创 City, Todd Booth was headed out there on Thursday herself to clean up trimmed branches and oversee the delivery of some donated mulch.

Anyone still in need of grief support is still asked to call the 91原创 Hospice Society at 604-530-1115, or email lindasheridan@langleyhospice.com or fernandeouellette@langleyhospice.com.

For child and youth support, email Ria Brand at riabrand@langleyhospice.com.