Dear Editor,

[Re: LETTER: 91原创 couple has a bone to pick with dog pound, 91原创 Advance Times, Dec. 11]
 
We recently saw the letter to the editor about a member of our community who was disappointed they couldn鈥檛 visit a friend's dog we had in shelter.

We always welcome the public鈥檚 feedback so we can do better, and what we would have liked to explain should they have reached out to us directly is that in this situation we did not have owner consent to allow anyone to visit the dog as the owner was unavailable and could not be reached.

As well, we held this dog under our compassion boarding program which is a no-charge boarding service LAPS provides to ensure that the owner can focus on their own personal urgent needs and affairs while ensuring the dog was safe and cared for. This program is used for those who are street entrenched, people hospitalized, those detained by the police under a health act and/or most often used by those fleeing interpersonal violence.

Respecting sensitivities and privacy for the guardian is balanced with the benefit of a non-owner visiting the animal. It is never meant to be a disrespect for our very caring community.

The dog in question also was exhibited behaviours that required careful management to ensure the safety of the dog, staff, volunteers, and visitors. In such cases, we must limit interactions with unfamiliar individuals to minimize stress for the animal, and to prevent exacerbating any reactive behaviour.
 
As stated, LAPS not only waived boarding fees to ensure the reunification of these two bests friends but also offered addition support through our donor funded Major鈥檚 Legacy social service programs, ensuring the dog went home with food, a warm jacket, and access to veterinary care. These measures align with our mission to support not only animals but also the people who love them, particularly during challenging times. On this point, LAPS just hosted a free wellness clinic at Gateway of Hope where 20 animals were examined and provided with treatment for ailments and preventative care. 
 
We deeply value the trust our community places in us to make informed decisions for the animals in our care. While we understand the emotional connection others may have to animals they鈥檝e known, our policies must prioritize the best interests of the animal and its guardian, as well as safety considerations for all involved.
 
Thank you for allowing us the opportunity to clarify our actions. We remain committed to our mission, and welcome constructive dialogue that fosters understanding and support for the animals and families we serve. 
 
Sarah Jones, LAPS executive director, Aldergrove